SERVICE FOLLOW-UP AND MANAGEMENT PROGRAM (PROSERVİS)


WITH SERVICE FOLLOW-UP AND MANAGEMENT PROGRAM,

It is a program for collecting and evaluating information in the field, developed for companies with small, medium or large dealer and service networks or for companies with their own service network. The centers work through the web application, and the teams work through the mobile application. It works independently of the commercial program. It keeps all the data on the cards opened within itself. Integration can be provided if desired. Fault, assembly, transportation and assembly, transportation, damage repair and change requests can be opened by the center. Process states and service states parametrically determine the workflow. Where necessary, notification can be made by e-mail or sms. A campaign can be organized or a separate warranty year can be determined for a group of stocks. Through the web interface, the central unit can specify the workflows for services and dealers. Dealers and services can log into the program in line with the authorizations assigned to them through the same interface. Work orders assigned to services can be tracked and evaluated via the central interface. Claims can be followed. Warehouse stocks can be tracked. Performance evaluations can be made. Through the integration with corporate companies, direct requests can be entered and tracked through companies. Field application can be made via mobile (android) devices. Customer signature can be obtained by taking necessary printouts. In the applications made, location information and photo or video information can also be collected if desired. The collected data can be displayed on Google maps if desired. Requests can be opened from the center and assigned to the service. The service can distribute self-opened requests to vehicles or teams. Requests can also be opened by dealers, corporate companies or services. .